Customer Service & Chasing Payment

Customer service vs chasing payment: Are they incompatible concepts

Excellent customer service and chasing debtors—are they incompatible concepts? So, your client has always been a good customer but now, for whatever reason, suddenly you can’t get them to pay their overdue accounts. You’ve sent reminders and made a few phone calls, but nothing is happening. You don’t want a temporary situation ruining a good…